Shipping Policy
At Sineaw, we are committed to delivering your orders accurately, safely, and on time. This Shipping Policy explains our shipping methods, estimated delivery times, shipping fees, and procedures to ensure a smooth experience for our customers in the United States.
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or U.S. federal holidays will be processed on the next business day.
You will receive a confirmation email with your order details once your order has been successfully placed.
2. Shipping Methods and Estimated Delivery
We offer the following shipping options within the United States:
Standard Shipping: 3-7 business days Free
Expedited Shipping: 2-4 business days $25
Note: Delivery times are estimates and may vary due to weather, carrier delays, or other unforeseen circumstances.
3. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can use the tracking number to monitor the delivery status on the carrier’s website.
If you do not receive tracking information within 48 hours of shipment, contact us at sineawshop@gmail.com.
4. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
Sineaw is not responsible for delays or lost shipments due to incorrect or incomplete addresses.
If you realize that your shipping address is incorrect, contact us immediately at sineawshop@gmail.com to attempt correction before shipment.
5. International Shipping
Currently, Sineaw ships only within the United States. We are exploring international shipping options and will update this policy when new services are available.
6. Lost, Damaged, or Delayed Shipments
If your order is lost, delayed, or arrives damaged, contact our customer service team immediately at sineawshop@gmail.com.
Provide your order number, a description of the issue, and photos if applicable.
We will investigate with the carrier and, if appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.
7. Contact Us
For questions or concerns regarding shipping, tracking, or delivery issues, please contact our customer support team:
Email: sineawshop@gmail.com
We are committed to ensuring your order arrives safely and on time.
Company: TUSFLIP DAY LIMITED
Address: 75 CYPRESS ST ROCHESTER, NY 14620
Email: sineawshop@gmail.com
Phone: +1 6464037700