Return & Refund Policy

At Sineaw, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as smooth as possible. This Return & Refund Policy explains your rights, our procedures, and the conditions for returns, exchanges, and refunds.

1. Eligibility for Returns

You may request a return if:

The item is in unused, unworn, and original condition.

The return request is submitted within 30 days of delivery.

The item includes all original packaging, tags, and accessories.

Products that have been altered, worn, or damaged by the customer are not eligible for return.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Items that show signs of wear or use

Customized or special-order products

Items not purchased directly from Sineaw’s official website

3. Return Process

To request a return:

Provide your order number, product details, and reason for return.

Our customer service team will review your request and provide return instructions.

Ship the item back using the provided instructions. Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

Once we receive and inspect your returned item, you will be notified by email.

If approved, a refund will be issued within 5–10 business days to your original payment method.

Shipping costs are non-refundable, except when the return is due to our error (e.g., wrong or defective product).

5. Exchanges

If you wish to exchange an item:

Exchanges are processed as a return + new order. Once the return is approved, you may place a new order for the desired item.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

We will arrange a replacement or full refund at no additional cost to you.

7. Late or Missing Refunds

If you have not received your refund after 10 business days:

Check with your bank or credit card company.

Contact your payment provider, as processing may take additional time.

If you have done all of the above and still have not received your refund, please contact us at sineawshop@gmail.com.

8. Customer Responsibilities

Customers must follow return instructions provided by Sineaw.

Items returned without prior authorization will not be accepted.

Customers are responsible for ensuring the item is securely packaged for return.

9. Contact Us

For questions or concerns about returns and refunds, please contact us:

Email: sineawshop@gmail.com

We are committed to ensuring a fair and transparent return and refund process that protects your rights as a customer.

Company: TUSFLIP DAY LIMITED
Address: 75 CYPRESS ST ROCHESTER, NY 14620
Email: sineawshop@gmail.com
Phone: +1 6464037700