FAQs
We want your shopping experience at Sineaw to be smooth and worry-free. Below are answers to some of the most common questions our customers ask.
1. Orders & Products
Q: How do I place an order?
A: Simply browse our products, add your chosen items to the cart, and proceed to checkout. Once your payment is completed, you will receive an order confirmation email.
Q: How do I choose the right wig size?
A: Each product page is clearly described. If you need assistance, contact us at sineawshop@gmail.com
2. Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping takes 3–7 business days within the U.S.
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all U.S. orders.
3. Returns & Refunds
Q: What is your return policy?
A: You may return eligible items within 30 days of delivery as long as they are unused, unworn, and in their original packaging. Please see our Return & Refund Policy for details.
Q: How do I request a return?
A: Contact us at sineawshop@gmail.com with your order number and reason for return. We will provide return instructions.
Q: When will I receive my refund?
A: Refunds are issued within 5–10 business days after we receive and inspect your returned item.
4. Payments
Q: What payment methods do you accept?
A: We accept PayPal for payment.
Q: Is my payment information secure?
A: Yes, all transactions are encrypted and processed through secure, PCI-compliant gateways. Sineaw does not store your full credit card details.
5. Account & Customer Support
Q: Do I need an account to shop?
A: No, you can check out as a guest. However, creating an account allows you to track orders more easily and save preferences.
Q: How can I contact customer service?
A: You can reach us at sineawshop@gmail.com. Our business hours are:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Q: How quickly will you respond to inquiries?
A: We strive to respond to all customer inquiries within 24–48 business hours.
6. Product Care
Q: How do I care for my human hair wig?
A: We recommend gentle washing with sulfate-free shampoo, air drying, and proper storage on a wig stand when not in use. Avoid excessive heat styling to extend the wig’s lifespan.
Q: Can I dye or style the wig?
A: Yes, our human hair wigs can be dyed, cut, or styled. However, we recommend professional hair care to maintain the best quality.
7. Safety & Security
Q: Is my personal information safe with Sineaw?
A: Yes. We follow strict data protection measures and do not share your personal information with unauthorized third parties. Please review our Privacy Policy for more details.